Computers & Windows
Diagnosis of slow computers, Windows errors and startup problems. Computer and device setup, optimisation, software updates, data transfers and migration, and everyday user support.
Home users · Professionals · Small businessesComputer
Computer
problems?
I can help.
Remote and on-site IT support. From computers to Microsoft 365, networks to backups — speak directly to the technician.
São Martinho do Porto and nearby areas · Remote support
The first step is simple
How can I help?
Choose the option that best describes your issue.
Your selection is added to the request form.
My computer is slow or showing errorsI have an internet or Wi-Fi problemMy printer is not workingI need help with email or Microsoft 365I suspect a security problemI need help with backups or filesI need to install or set up a computerI need IT support for my businessI have another issue
Not sure what the problem is? Tell me what is happening.
Support that fits the problemEveryday technology,
Everyday technology,
with someone here to help.
Support for your home computer and the equipment your business relies on.
Microsoft 365 & email
Microsoft 365, email and Outlook account setup on computers and other devices. Help with synchronisation, troubleshooting and account protection through multifactor authentication (MFA).
Networks, Wi-Fi & VPN
Troubleshooting slow or unstable connections, and setting up networks, routers and Wi-Fi access points. Help with VPNs, remote access and connectivity problems.
Backups, NAS & file sharing
Backup setup and checks. Help with NAS (network storage), shared folders, permissions and access to your files.
Printers & peripherals
Installation and configuration of printers, scanners and other peripherals. Troubleshooting printing issues, drivers and network printers.
IT security
Investigation of suspected malware and unwanted software. Updates, basic security configuration, account protection and practical security guidance.
Business software
Workstation support, configuration, printing and connectivity. Diagnosis of IT environment problems that may affect the software your business uses.
Remote support
Many issues can be resolved remotely, avoiding travel and allowing a quicker intervention. I will confirm with you whether remote access is suitable.
On-site support
When a visit is needed, I provide on-site support in São Martinho do Porto and the surrounding area, by appointment.
For micro and small businessesYour IT department,
Your IT department,
here to help,
when you need one.
Not every business needs a full-time IT technician. But when a problem comes up, it helps to know who to call.
No in-house IT department? Have a technical contact to support your users, deal with everyday problems and look after your equipment.
Has a computer stopped working?
Is Outlook not synchronising?
Has the printer stopped printing?
Does a user account need setting up?
Is your Wi-Fi unstable?
Do you need to set up a new computer?
Having trouble with a VPN or file access?
IT support for your business
A trusted technical contact, with ongoing support.
Essential Plan
€69 / month
- Up to 1½ hours of remote support per month
- Priority over one-off support
- Basic periodic follow-up and checks
Professional Plan
€129 / month
- Up to 3 hours of support per month
- Higher priority
- Preventive support
- Technical help with everyday IT problems
Complete Plan
€199 / month
Enhanced support tailored to your business needs. Get in touch to agree on a suitable solution.
Discuss your support needsNeed a different level of support? A solution can be arranged to suit your business needs.
Support is not unlimited.
Indicative prices. View conditions.
From first contact to resolutionA simple process for
A simple process for
a problem you can do without.
Describe the problem
Start with a simple description of the problem. You do not need to know the technical terms.
I assess the situation
I discuss the issue with you and explain whether it can be dealt with remotely or needs an on-site visit.
Working towards a solution
The work is carried out with the aim of resolving the issue in a straightforward and transparent way.
The applicable costs will be explained before any work begins.
Know what to expectClear pricing.
Clear pricing.
From first contact to support.
One-off help or remote support bundles for those who need assistance on several occasions.
Remote support
€35 / hour
Ideal for issues that can be resolved through remote access.
Request supportOn-site support
€45 / hour
For issues that require an on-site visit, by appointment.
Request support5-hour bundle
€160
Equivalent standard price: €175
Save €15
Save €15
5 hours of remote support for professionals and businesses.
Find out more10-hour bundle
€300
Equivalent standard price: €350
Save €50
Save €50
10 hours of remote support for assistance on several occasions.
Find out moreIndicative prices. Hardware, equipment, software licences, subscriptions and consumables are not included in the prices shown. Larger services or projects may require a quotation. Applicable costs are presented before the work is carried out.
Travel for on-site visits
Travel within 10 km of São Martinho do Porto is included in the on-site support rate.
Beyond 10 km, an additional charge of €0.50/km applies to the excess kilometres of the total return journey.
Elson Moreira
Independent IT technician
São Martinho do Porto, Portugal
About meA real person,
A real person,
ready to help.
I am an IT technician supporting home users, professionals and small businesses. My aim is to make technology simpler for people who just need things to work.
You deal directly with me, from the initial assessment through to working on a solution.
I explain problems and solutions in plain language, without unnecessary technical jargon.
IT support without the complications,
with direct access to the technician.
Not sure exactly what is wrong?
Describe what is happening. You do not need to know the technical name.
Initial assessment with no obligation.
Before getting in touchCommon questions.
Common questions.
Straightforward answers.
Answers to common questions about support, pricing and travel.
Do you support home users?
Yes. I support home users, independent professionals and small businesses with computer problems, Wi-Fi, email, printers, backups and more.
Do you work with businesses?
Yes, particularly micro and small businesses without an in-house IT department. You can choose one-off support, remote support bundles or monthly plans.
Can the issue be resolved remotely?
Many issues can be resolved through remote access, avoiding travel. After your initial description, I will confirm whether this approach is suitable.
When is on-site support needed?
When the situation requires work at your premises. On-site support is available in São Martinho do Porto and the surrounding area, by appointment.
How much does remote support cost?
The indicative rate for remote support is €35 per hour. Applicable costs are presented before any work begins.
How much does on-site support cost?
The indicative rate for on-site support is €45 per hour. Travel within 10 km of São Martinho do Porto is included. See the travel conditions for longer distances.
How do hour bundles work?
These are remote support bundles: 5 hours for €160 (saving €15 compared with €175) or 10 hours for €300 (saving €50 compared with €350). They can suit professionals and businesses that need help on several occasions. Terms of use are agreed before purchase.
Are monthly business plans available?
Yes. The Essential Plan costs €69/month and includes up to 1½ hours of remote support per month. The Professional Plan costs €129/month and includes up to 3 hours of support per month. The Complete Plan costs €199/month, with enhanced support agreed around the business's needs. Support is not unlimited.
How much does travel cost?
Travel within 10 km of São Martinho do Porto is included in the on-site support rate. Beyond 10 km, an additional €0.50/km applies to the excess kilometres of the total return journey. Costs are explained before any work begins.
Do I need IT knowledge to explain the problem?
No. Just describe what is happening and what has stopped working. I communicate in plain language, without unnecessary technical jargon.
Are equipment and licences included?
No. Hardware, equipment, software licences, subscriptions and consumables are not included in the prices shown. Larger services or projects may require a quotation.
Let's work it out
Need a hand?
Briefly describe the problem and I will get in touch. You do not need to know the technical terms.
Prefer to get in touch directly?
Phone+351 917 905 536
On-site supportSão Martinho do Porto and nearby areasBy appointment.